Know exactly where your data goes.

Straight answers to the questions your company will ask, including the ones where the answer is not yet.

See the checklist

The Data section of KnowMan Settings, with Import Library and Export Data.

The checklist.

This page summarizes our privacy policy. The policy is the full and binding text.

Do you sell my data?

We never sell your personal data, and we do not share it for advertising.

Do you train AI models on my content?

Not our own. We cannot guarantee how a provider uses what it receives, so please read their policies.

Which AI providers see my content?

DeepSeek

DeepSeek in China sees the text of saved articles and your questions. Z.ai is the backup, only when DeepSeek is down.

Where is data stored?

Germany

Your account and saved content are in a Neon database in Frankfurt. Images and uploads are in Cloudflare R2. DeepSeek stores what it receives in China.

Can I export it?

Yes

You can export all your saved articles, highlights, and annotations.

Can I delete it, and how fast?

Yes

Delete your account in Settings. We remove your personal data and saved content within 30 days. Anonymized analytics may stay.

Is it encrypted?

Yes

In transit with TLS, and at rest.

Are you SOC 2 certified?

Not yet

No. SOC 2 is not yet in place.

Are you ISO 27001 certified?

Not yet

No. ISO 27001 is not yet in place.

Do you offer single sign-on (SSO)?

Not yet

Not yet.

Do you offer a data processing agreement (DPA)?

No. We do not offer a data processing agreement.

Every company that processes your data.

Some of these providers are outside the European Economic Area, including in China and the United States. The privacy policy explains what this means for you.

Our AI features (summaries, tags, answers to your questions in Ask, and memory extraction) work by sending the text of your saved articles, and your questions, to AI providers' APIs. This processing is performed by the providers named below, not only on our own servers.

DeepSeek (China): AI summaries, tagging, Ask answers, memory extraction, and image text recognition.
Z.ai / Zhipu AI (GLM): Backup AI provider, used only when DeepSeek is unavailable.
Railway (EU, Netherlands region): Hosts our API.
Neon (AWS, Frankfurt, Germany): Our database, which stores your account and saved content.
Vercel: Hosts the KnowMan web app.
Hetzner (Germany): Servers that parse saved pages and poll feeds.
Cloudflare: File storage (R2) for images and uploads.
Resend: Sends account and service emails.
Sentry: Error monitoring, and session replay only if you allow session recording.
Microsoft (Clarity): Session recording and usage insights, only if you allow session recording.
Stripe: Payment processing. We do not store your card details.
Google: Sign-in with Google, and Google Analytics usage statistics.
Jina Reader: Fetches the public web pages you save, by URL.

From section 5 of the privacy policy.

A question this page does not answer?

Email [email protected]